Victms 1975 FAQ & Shipping Information
Updated June 1, 2019
ORDER STATUS
Why is my order taking so long?
Every order we receive via our site is made to order. This means that orders not classified as bulk are printed one by one as they are placed. Every effort is made to ensure that your order is handled as efficiently as possible without compromising quality. For bulk/custom orders please contact us at victms1975@gmail.com.
What is the status of my order? How long does my order take to ship out?
As soon as your order is processed, you will receive an order confirmation. However, it will take an additional1-3 business days (Monday - Friday) for processing. Please keep in mind that we are a small business and are doing our best to follow this timeline.
Additionally, our manufacturers have begun adding to their own extra processing times due to the COVID -19. These additional processing times vary depending on the order placed. Once your order is ready for shipping, a tracking number will be emailed to you for most manufacturers.
What are your manufacturers' processing and production times during COVID-19?
Manufacturer processing and production times can range anywhere from 3 to 25 business days depending on the product ordered. Rest assured that our manufacturers are doing their best to get you product out safely and efficiently.
Please see the chart below for the most frequently asked processing times. Please note these are just estimates given to us by our manufacturers, your order may take less time or more time depending on legal factory production levels due to the pandemic. For masks and gaiters please click here.
FULFILLMENT ESTIMATE
(business days)
Fulfillment means the amount of business days it will take to print and then ship after your order has been processed by Victms1975 (1-3 business days) and the manufacturers' additional processing days, if applicable.
We will automatically choose the facility that can handle your item that will take the least amount of time. Please note, not all factories can handle all items.
| Product | US | MX | EU |
| Screen printed apparel | 22- 27 | -- | 7-10 |
| All-over print dresses, skirts & shirts | 25-30 | 25-30 | 25-30 |
| Embroidered hats, shirts | 16-20 | -- | 9-12 |
| Flip Flops | -- | -- | 3-6 |
| Laptop Sleeves | -- | -- | 2-4 |
| Socks | 7-10 | -- | 2-4 |
| Phone Cases | 2-4 | -- | 2-4 |
| Posters | 7-10 | -- | 1-2 |
| Canvas | 4-6 | -- | 1-2 |
| Stickers | 11-15 | -- | 1-3 |
| Mugs | 10-13 | -- | 1-3 |
Can I change my order?
Depending on where your order currently sits in our queue, it may be possible to change your order. However, in some cases, your order may be too far along in our system to allow for a change. Please email victms1975@gmail.com with any immediate changes to your order and we will do our best to update your order with your changes.
I only received part of my order, where's the rest?
In order to provide the best service, we send items as soon as they are ready at no additional cost instead of waiting for everything to be shipped at once. Please rest assured that the rest of your order will be sent to you as quickly as possible.
Do you offer custom orders or bulk discounts? Yes, cigar shops, brands and influencers can take advantage of bulk and collaboration discounts by contacting victms1975@gmail.com.
SHIPPING
Where do you ship from?
In order to provide all of our customers from around the world with the best products and service, we work with a number of different manufacturers to ensure that everyone receives their orders as quickly as possible. Most orders placed within the US are fulfilled within the US for logistical purposes, although some may come from Mexico, Canada, Europe or other international locations for speed, as some factory production availability varies. The same goes for our customers from LATAM and Europe, who may receive US made goods.
How long does it take to ship an order?
Shipping for orders varies greatly depending on what the item is. Please refer to the estimate provided in the product description.
Do you provide tracking numbers for all orders?
Since we work with a number of manufacturers, many of which ship directly to you to cut down on costs, some may not provide a tracking number, but most do.
REFUNDS
Do you offer refunds?
As a small family-run business, we want to provide you with the very best service and product available. However, since we are so small and just starting out, at this moment we are only doing print to ship orders for customers, which means that every non-bulk order is printed as it is placed. Although, every attempt is made to ensure that images on the site reflect the final product, we understand that this may not always be the case. If for some reason you are not satisfied with a product you receive, please contact us and we will do our best to resolve any issues you may come across. We value your business and want to be part of the #VICTMSCRU for life.
PLEASE NOTE: Since we are a small company, we do have charge a small restocking fee on a case-by-case basis. Please contact us for more information.
SIZING
Where can I finding sizing information?Sizing can generally be found under the product description for each item. If you have specific questions on sizing, or if you don't see a sizing chart for the item you are interested in, please email us at victms1975@gmail.com for assistance.
OTHER FAQs
I received a discount code, but it is not working properly, what should I do?
If you have a discount code that is not working properly, please contact us immediately at victms1975@gmail.com.
What are the payment options that you take?
We take most major credit cards. We also take Apple Pay, PayPal and Google Pay.
Are all your products USA made?
In order to provide all of our customers from around the world with the best products and service, we work with a number of different manufacturers to ensure that everyone receives their orders as quickly as possible. Most orders placed within the US are fulfilled within the US for logistical purposes, although some may come from Mexico, Canada, Europe or other international locations for speed, as some factory availability varies. The same goes for our customers from LATAM and Europe, who may receive US made goods.
Thank you for your business. If you have any additional questions, please free to email us at victms1975@gmail.com